Responsible Gambling and Where to Get Help
If gambling is costing you more money or time than you want, free and confidential help is available in Australia at any hour from Gambling Help Online on 1800 858 858.
Get help now
- Gambling Help Online — free, confidential counselling by phone and live chat at any time, and by email on weekdays: 1800 858 858, gamblinghelponline.org.au.
- BetStop — the national self-exclusion register. Registering blocks you from licensed Australian online and phone wagering providers: betstop.gov.au.
You do not need to have a "problem" to call. Help is also there for family and friends of someone who gambles.
Signs it may be time to stop
- You spend more than you planned, or chase losses with more bets.
- You borrow money or skip bills to gamble.
- You hide how much you gamble from people close to you.
- Gambling leaves you anxious, low or short of sleep.
What National Casino offers
The casino's own tools are limited and available on request: Self-exclusion and limits (loss, deposit except crypto, session, wager) on request via live chatexternal help listed is Gamblers Anonymous, GamCare, Gambling Therapy — no Australian service (Gambling Help Online, BetStop) named Casino saysSource: National Casino's Australian site (responsible gaming page), checked 7 Oct 2026
Support
- chatLive chat on the site · 24/7 (casino says)Casino says
- mailE-mail support@nationalcasino.comConfirmed at source
- mailComplaints complaints@nationalcasino.comConfirmed at source
Limits and self-exclusion
- Self-exclusionask live chat
- Loss limitask live chat
- Deposit limit (except crypto)ask live chat
- Session limitask live chat
- Wager limitask live chat
Help services the casino names Casino says
Gamblers AnonymousGamCareGambling TherapyGambling Help Online — not namedBetStop — not named
Every tool is a request to support, not a switch in your account.
Confirmed at source Casino says Source: National Casino's Australian site (responsible gaming page, contacts page), checked 7 Oct 2026Text version
Live chat (24/7, casino says); e-mail support@nationalcasino.com; complaints complaints@nationalcasino.com. Tools on request via live chat: Self-exclusion, Loss limit, Deposit limit (except crypto), Session limit, Wager limit. Help services named: Gamblers Anonymous, GamCare, Gambling Therapy; Australian services not named: Gambling Help Online, BetStop.
Self-exclusion with BetStop applies to licensed Australian wagering providers, and the casino does not name BetStop among its tools. To stop playing at National Casino, ask its live chat for self-exclusion, and consider software that blocks gambling sites on your devices.
Before you play anywhere
- Set a budget you can afford to lose and a time limit, and stop when you reach either.
- Read a bonus's conditions before you accept it.
- Do not gamble to make money or to pay debts.
- You must be 18 or over to gamble.